Ready-made tier-1 support for your organization.

Say goodbye to unhelpful responses, and hello to 100% North American support. Seamlessly interface your organization to our white-labeled helpdesk and give your end users confidence.

Design a custom service time frame that aligns with your needs.

From just after hours to 24x7, and everything in between, our helpdesk meets where your needs are for tier 1 support- with different avenues for support:

Call

Get a dedicated helpdesk number.

Email

Get a dedicated email address.

Chat

Get a dedicated chat bot on your self-service portal or website.

Help your end users gain autonomy.

Our self service portal makes it easy for your organization to:

Report issues as they arise.

Monitor KPIs for ticket resolution.

Gain insights in troubles at all levels of the organization.

Get issues resolved faster, and see everything within the same portal.

Take control of your IT ecosystem by integrating your helpdesk with our other services.

Field Services & PM

When a ticket needs on-site assistance, our helpdesk can send a dispatch to one of your remote locations.

Logistics

When a ticket turns into a need for a new device, our helpdesk integrates with our warehousing to send your end users working equipment.

Join the list of growing companies using Strata Pointe.

Let us help deliver on your needs today!

Request a Meeting